What is business process automation?
Business process automation (BPA) can be defined as automating complex business processes beyond conventional data manipulation and record-keeping activities with the help of advanced technological tools. It helps companies to focus on “run the business” instead of “count the business” types of automation efforts. It allows companies to efficiently deal with mission-oriented, event-driven, and core business processes. BPA provides the enterprise’s workforce with the needed knowledge to satisfy the many needs of its constituencies.
How does automation work? BPA focuses on the bigger picture. Though some BPA for businesses looks like they are using it for form filling and recordkeeping, BPA is more advanced. For instance, it is used for processing payrolls, inventory control, and management and for managing other complex processes.
What and what not to automate?
You can reinvent your business with automation. But you need to know what to and what not to automate. In fact, many organizations are moving from manual processing to digital operations as automation evolves. We all love automation as it’s a great way to optimize your business processes. With automation, your team will feel motivated, enhance employee job satisfaction and provide consistent customer service. However, automation can be easily misused when implemented on the wrong things.
When you misuse it, automation wastes your time and resources. Here are some of the things that you should and shouldn’t automate to avoid confusion and chaos:
Should be automated:
Invoice processing can be automated. The process consists of three steps – matching, routing, and coding. When you automate these steps, it can solve operational inefficiencies.
Hiring can be arduous, and the employee onboarding process can be automated. A workflow software will take care of the candidate data management and helps you with the smooth onboarding of new hires.
Who doesn’t wants automated customer support? Automating customer support using bots can be proactive and increase operational excellence.
CRM can be automated as it can help salespeople to prioritize other tasks such as prospecting and lead generation. Paperless contracts, digital workflow, and automated call logging can help the sales team to avoid manual data entry and saves time.
Nowadays, businesses are automating social media management and publishing creative content across different digital platforms to cover huge audiences. Automating social media management can help with better marketing.