2. Ticketing Process
Support is the lifeblood of an organization, especially in small businesses as SMBs, with their limited marketing budgets, have a lot more to gain from existing customers.
Establishing an efficient and proactive support system to handle customer queries, issues, and change requests is of paramount importance.
Automating the support process, ensuring the right team handles the support query, regular status updates and quick resolution help bring a smile to the customer’s faces. Problems and issues are inevitable, but the way we respond to these issues differentiates a caring organization from a careless one.