Processing customer refunds involves verifying transaction records, confirming refund eligibility, and routing approvals through finance and customer service. Manual handling increases processing time, risks duplicate refunds, and can damage the customer experience if not resolved quickly. Cflow structures the refund process with a step-by-step workflow that includes refund request submission, purchase validation, return status verification, and multi-level approvals. This ensures quick turnaround, clear documentation, and accountability at each stage.