OLAs (Operational Level Agreements) set clear expectations and responsibilities between IT teams and departments. They help keep IT services running smoothly. The approval process checks if the agreement terms align with the company’s goals. Normally, this process can be slow and complicated. It involves many people, like IT managers and department heads. Handling it manually can cause delays and confusion. It also makes tracking OLA status difficult, leading to inconsistent service and unmet expectations. Automation makes the OLA approval process easier. It connects all relevant people, sends requests to the right approvers, and tracks progress in real time. This makes approvals faster and more accurate, improving service consistency. With automated OLA approvals, you get more reliable service, better accountability, and clearer alignment with business goals. Plus, you get an audit trail that ensures transparency and compliance.