Retail and e-commerce companies need to provide high quality customer service. To ensure that all employees are aware of the customer service standards expected from them, they require relevant training that covers communication skills, product knowledge, conflict resolution, and customer relationship management. To conduct these trainings, customer service teams require approvals from training and development teams and HR teams. Prompt review and approval of customer service training programs requires a well structured approval workflow. A workflow platform like Cflow can streamline approval workflows so that customer service training programs can be conducted effectively. This no code workflow platform enables even citizen developers to create automated workflows for any type of business process. All training approval related documentation is stored in the centralized location for easy access and future reference. Cflow enables businesses to ensure that all customer service training programs are carefully reviewed and approved before being delivered.