Logistics companies are often faced with emergency shipment requirements to which they need to respond immediately to avoid loss of business opportunities. Emergency shipment requests need to be reviewed and authorized by the concerned authority after evaluating the feasibility of fulfilling the request. The need to respond immediately to such requests cannot be adequately met by following manual means. Added to the delays and communication gaps in manual processes, there could be potential disruptions in logistics operations which affect customer satisfaction. To overcome these shortcomings and to improve the efficiency of handling emergency shipment requests, Logistics companies must adopt workflow automation. A workflow solution like Cflow streamlines the entire request handling workflow, which ensures that all requests are promptly attended to. The transparency that Cflow brings to the workflow reduces the likelihood of miscommunications and ensures that emergency shipments are managed according to plan, minimizing risks to customer satisfaction and operational continuity.