Customer satisfaction reports provide valuable insights into how well an organization in the Energy & Utilities sector is meeting customer expectations, guiding improvements in service delivery and customer experience. The approval process for customer satisfaction reports involves reviewing the data collection and analysis methods, assessing the alignment of findings with organizational goals, ensuring compliance with data privacy regulations, and determining actionable insights. Traditional methods of handling customer satisfaction report approvals are often manual, involving paper-based documentation, multiple layers of review, and the potential for delays. Inefficient handling of these approvals can lead to delayed report generation, missed opportunities for improvement, and potential non-compliance with privacy regulations. Automating the customer satisfaction report approval process can significantly improve efficiency, reduce processing times, and ensure that reports are generated and acted upon promptly. By automating the workflow, utilities can streamline the approval process, ensuring that all necessary reviews and approvals are completed quickly and accurately. Automation also provides real-time tracking of report approvals, ensuring transparency and accountability throughout the process. Additionally, automated workflows can be customized to address different report types and objectives, ensuring a tailored approach to each satisfaction analysis.