A Comprehensive Overview of Process Audit


Key takeaways

  • A business process audit is a vital part of any company’s overall improvement strategy. It provides an objective assessment of how well your business processes are working and identifies areas where they can be improved. 
  • It helps identify areas for improvement, identify gaps in existing systems or processes, and suggest improvements that will help your organization meet its goals.
  • Process audits streamline processes while still maintaining quality standards in terms of accuracy, efficiency, and consistency across all departments within an organization.
  • Cflow is a cloud-based platform BPM tool that can be used by any company or organization that needs an automated audit solution.

If you are not familiar with process audits, it is a way to find and fix bugs in your processes. Processes exist within your business for a reason. They make things easier for everyone involved.

But sometimes these processes aren’t working properly or are doing the exact opposite of what they are supposed to do. A business process audit is a vital part of any company’s overall improvement strategy. It provides an objective assessment of how well your business processes are working and identifies areas where they can be improved.

Table of Contents

The benefits of conducting this type of audit include

➤ reducing costs and increasing profits,
➤ improving customer satisfaction levels and
➤ employee productivity levels,
➤ increasing employee engagement by improving communication within teams, etc.

In this post, we will explain what process audit is, why it is helpful, how to do it yourself and why businesses should consider implementing one!

Process Audit Defined

A process audit is a structured review of an organization’s processes to identify where improvements can be made. Process audits can help organizations improve the efficiency and effectiveness of their operations by identifying areas where improvements are needed.

What does a process audit involve?

A process audit is a structured approach to identifying and improving processes. By conducting an audit, you can identify areas for improvement, identify gaps in existing systems or processes, and suggest improvements that will help your organization meet its goals.

➤ In a nutshell:

  • identify the process being audited (for example: “How do we get our clients’ projects approved?”)
  • collect data on how this process works (for example: “What kind of information do we need before approving a project?”)

The key objectives that should be considered when conducting a BPA:

➤ to identify the processes and procedures used by your company (or business unit) to provide goods or services to customers or clients.
➤ to document these processes and procedures, including their purpose and how they relate to other objectives within your organization.
➤ to analyze how well each process is implemented, monitored, controlled, and corrected. This includes analyzing the degree to which each process follows a standard operating procedure (SOP).

The most obvious benefit of conducting an audit is that it helps you find out where problems may lie before they become major issues or even cause injuries or death.

Process audits can also help organizations improve their efficiency by identifying how much time employees spend on each task. This allows them to streamline processes while still maintaining quality standards in terms of accuracy, efficiency, and consistency across all departments within an organization – including marketing & sales teams.

Example of a Process Audit:

Imagine you are the CEO of a small business. You have been tasked with creating a new process for purchasing supplies, and it is up to your team to create it.

You decide that they should first analyze the current state of their buying process:

what are they doing now?

What do they need?

How can they improve things?

After some discussion, it turns out that there are three main problems with this system:

➤ It takes too much time to get approval from multiple departments before purchasing materials.
➤ Different people have different priorities when making purchases. Some people at least think about these issues in advance; others don’t care at all about what is best for their company long-term (but still need approval).
➤ The whole process is very much complicated no one understands exactly what needs approval or why certain items aren’t approved yet. This means that everyone has differing opinions on which items should be purchased based on personal preferences rather than actual business needs.

This is a big problem because it means that the company cannot function efficiently. Purchasing materials takes too much time and effort, which leads to delays in getting projects done.

Sometimes people don’t even know what they need until it is too late. This also leads to delays when people scramble around trying to find something similar that might work just as well or better than what they actually need. This creates a lot of stress for everyone involved, as well as a lot of wasted resources.

The best way to solve this issue is by implementing a standardized purchasing system that includes approval processes for all materials. This will allow everyone in the company to know what kind of materials are available and how much they cost so that they can make more informed decisions about which ones should be purchased.

How Does An Audit Differ From Other Processes?

An audit is a methodical examination of processes. It is a systematic assessment of how well a process is working. The results from an audit are used to improve the effectiveness of a particular system or operation.

An audit differs from other types of processes because it focuses on specific elements, such as security controls, rather than on events or events plus factors that affect broader outcomes.

What is The Purpose of an Audit?

The purpose of an audit is to evaluate how well your organization runs its business operations and make changes as necessary—for example:

➤ A process audit will determine whether you are meeting all standards set by government agencies or other organizations (e.g., ISO 9001).
➤ Process analysis will help identify areas where improvements can be made such as improving communication between departments or reorganizing workflows so that tasks are completed more efficiently.

Objectives of Business Process Audit

A business process audit (BPA) is a structured approach that helps businesses improve the quality of their customer experience. It is based on a set of core principles, and a set of tools designed to help companies measure, analyze, manage and improve their customer interactions.

The primary objective of a business process audit is to determine the effectiveness of a given business process. The process being audited may be in use at the time of the audit or it may be a new process that needs to be designed or redesigned.

Addresses the greater needs of customers.

The most important thing you can do as a business process auditor is to address the greater needs of customers. This means that your audit will be much more effective if it focuses on identifying ways in which customers can be helped and served better, rather than just looking at how well processes are working.

If you want to make your report more useful and relevant, consider the following:

➤ What are customers’ needs? Are they changing over time? How complex are those demands becoming?
➤ Are there new choices available for consumers who want something different from what’s out there already on the market (or elsewhere)?
➤ Will these changes have an impact on existing markets/businesses’ ability to remain competitive in their chosen areas/fields of endeavor?

Preempt market confusion by streamlining internal processes.

A business process audit can help you streamline internal processes and make your company more efficient. This can be a great advantage for a company since it allows them to have more time for other things.

Encourages customer loyalty by improving customer experience.

Customer loyalty is a key goal for any business. It’s the result of customer experience, which is a combination of interaction between a company and its customers and the outcome of that interaction.

A customer experience audit can help to identify areas where improvements can be made, such as

➤ Improving communication between salespeople and customers (e.g., by displaying contact information prominently on websites)
➤ Reducing wait times at customer service desks or call centers (e.g., by training staff in how to handle common issues)

Identifies gaps in customer satisfaction and helps to reduce them.

Customer satisfaction is important because it helps to reduce the cost of doing business. It also influences business decisions and decisions about marketing, distribution, and customer relationships.

Customer satisfaction can be quantified in many ways including

➤ Survey results (or market research)
➤ Feedback from surveys or telephone interviews with customers, employees, and/or suppliers
➤ Website reviews by clients/customers

Ensuring that the company is going above and beyond industry standards.

You should be doing a process audit to assess whether your company is going above and beyond industry standards. If you don’t improve upon what is already being done in the same industry, then something is wrong. It may be time for some changeover or improvement.

Benchmarking can help identify where your business falls short and how it can improve its performance by working harder on areas that are not performing as well as they should be.

A business process audit can help a company put its customers first by studying customer experience and how to improve it.

➤ Identify the current state of your processes, both internal and external.
➤ Analyze each step in order to determine its effectiveness in achieving specific goals and objectives.
➤ Evaluate whether there are any gaps between what you want to accomplish and what you’re currently doing (or not doing).

What Kind of Process Audits Are Available?

There are many ways to conduct process audits. The types of process audits available include:

Business process management (BPM)

This is the umbrella term for all kinds of methodologies used to manage and improve business processes. It is not just about identifying problems; it also involves assessing what works well and why, as well as designing better processes based on those findings.

Business process improvement (BPI)

This type of audit is aimed at improving existing processes so they are more efficient, cost-effective, and effective overall. Such improvements might include making better use of technology or reducing costs by automating tasks that used to be done manually.

Business process optimization (BPO)

A BPO audit digs deeper into how certain tasks are performed within various company divisions. This helps managers to identify areas where improved efficiency should occur. For example, if one division has an extremely high percentage workload compared with another division. This may be due to some employees spending too much time on repetitive tasks like paperwork instead of getting stuff done quickly when needed most urgently.

Steps in Process Audit

Planning an audit

Planning an audit is the most important step in the process. This involves defining the audit, determining its scope, and identifying its team. Planning involves:

➤ Defining a clear definition of what you want to audit
➤ Determining how much time it will take to complete each task (outline)
➤ Identifying all resources needed for completing each task (schedule)

The following are some planning tips:

➤ Use templates or plans that have been used successfully by others before you start yours so you can save time and avoid making mistakes when doing so.
➤ Make sure there is always someone available who knows what they are doing when starting out on projects.

Developing checklists

Checklists are a great way to make sure you have covered all the steps in the audit. Checklists should be clear and concise so that they can be used as a checklist when you are doing an audit.

Checklists can help you think about the process as well as your results from each step of it, which will help with planning future audits and also make sure that they follow best practice guidelines.

Conducting the audit

It includes the following steps:

➤ Conducting a process audit to identify areas that need improvement and opportunities for improvement.
➤ Review the results of your analysis, looking for trends and patterns in how things are done (or should be done).
➤ Identifying improvements that can be made to improve results or reduce costs.

Reporting results

Reporting is a key part of the process audit, and it should be done in accordance with your organization’s reporting requirements. In most cases, you will want to present the report as a summary at the end of your audit. The report should include all relevant information from each step in the process: who did what when they did it and how much time was spent on each task.

The final section of your report should contain recommendations for how you can improve efficiency or effectiveness through better management practices or training sessions that may be helpful for future projects (or both).

Taking corrective action

The steps you must take to improve your process are as follows:

➤ Take corrective action process, based on the results of your audit. This means that if a problem was found in step 2, then you would need to fix it by taking steps 1 or 3. You should also document this change in writing and make sure that everyone involved knows what happened so they can follow up with their audits as needed.

➤ Keep an eye on how well things are going; you may want to repeat your audit periodically just because there is always room for improvement.

A process audit follows a defined procedure that ensures consistent results.

The steps in the process audit are straightforward to follow. As long as you write down your observations and make sure that all necessary actions are taken, there should be no problems with this process.

How Does Process Audit Benefit Your Business?

A process audit is a valuable tool for improving the effectiveness of your business, whether you are looking to reduce costs and increase revenue or just get more out of your employees. The benefits go beyond just internal improvements:

➤ A well-executed process audit will also lead to more effective external marketing efforts (e..g., better customer service). This leads us back around again: improving the bottom line means creating even more value for customers.
➤ Helps companies identify problems and potential solutions faster than they would on their own without the help of an auditor or consultant.
➤ Helps companies understand why things aren’t working as well as they should, which helps them improve the situation over time.
➤ Provides evidence that shows how much value each department contributes towards overall performance at the company level (as opposed to just individual employees).

Process Audit and SaaS

The process audit is a crucial step in the SaaS lifecycle. It is not enough to just have a deployment process, you need to be able to track and maintain it as your company grows. Process audits can help you identify areas where you may require improvement and build out better tooling so that you can continue to scale your processes without issue.

A process audit can be conducted using a SaaS workflow tool like Cflow which is designed to provide data about how well a process performs, its cost, and any associated risks. This information is then used by management in order for them to make informed decisions about whether or not to change the way things work currently or introduce new processes into their organization.

End-to-end workflow automation

Build fully-customizable, no code process workflows in a jiffy.

Here is How Cflow can Optimize Your BPM Audits

A BPM audit is a process where business process owners and subject matter experts conduct an independent review of their current business processes. The purpose of this review is to identify areas for improvement and make recommendations for improvement.

BPM audits should be performed by both internal and external auditors to help ensure that all aspects of a business process have been properly considered when it comes to designing, implementing, and managing them.

Cflow is a cloud-based platform BPM tool that can be used by any company or organization that needs an automated audit solution. It allows you to create an efficient workflow for your business processes by automating all tasks related to the process such as sending notifications or collecting data. Cflow has inbuilt features which you can use to conduct process audits at any stage in an organization’s lifecycle. But they are most often used during the planning phase when new products or services are being designed or existing products or services are being modified.

1. Metrics and Process KPIs

Metrics, also known as process KPIs or key performance indicators (KPIs), are important because they help you to measure the performance of your organization.

Metrics can be used to measure the performance of processes. For instance, Cflow will identify the processes that show high resource utilization. Cflow will measure this by calculating how much time is required to complete them. This will give an indication of whether or not there are bottlenecks in these processes that need fixing if possible. So this is how Cflow uses metrics to define certain tasks and process KPIs.

2. Identify Bottlenecks

The process of identifying bottlenecks is essential to the final step of your audit. You need to know which parts of your business are slow and can improve, so you can focus on them.

The first step in identifying bottlenecks is to get an overview of what happens in a typical workflow. This will help you evaluate whether there are any issues with how processes work together or if there are long waits between steps that could be improved upon by optimizing other parts of the system (such as batching).

Once you have this information, it’s time for some actual detective work! Using tools like Cflow, we can analyze all those complex processes from to bottom and identify where improvements could be made without compromising quality levels or costing more money than necessary.

3. Quantum Leaps in Efficiency

The third step of the process is to optimize your BPM audits. Cflow is a SaaS BPM tool that helps you identify bottlenecks, quantum leaps in efficiency, and escalation inefficiencies. It also provides recommendations for improving processes and streamlining workflows so that they are more efficient.

4. Escalation Inefficiencies

Cflow’s audit tool can identify the root cause of bottlenecks in your process. Once you have identified a bottleneck, Cflow will help you with the best solution to fix it.

5. Individual SLA status

Cflow can help you identify individual SLA performance by identifying the cause of SLA performance and then determining the impact on customer satisfaction.

For example, if a business process is taking longer than expected, Cflow will show you exactly where in your “business processes” it is happening. You can even drill down further to get more detail on why the process is taking so long or what steps should be taken to reduce the time required for completion.

6. Overall Process Performance

Cflow can help you measure the performance of a process. To do this, Cflow provides reports instantaneously and then measures its performance.

Cflow provides insights into

➤ How well does your business run?
➤ Why is it running so poorly?
➤ What can be done to improve things?

7. Process Automation

Process automation is the key to success in any organization. It is a must for any company that wants to increase its efficiency and reduce costs. The same goes for increasing customer satisfaction, which is why it’s important to have a process automation strategy in place.

As a SaaS BPM tool, Cflow aims to help your organization optimize process audits, with the main goal being the optimization of time and cost while improving efficiency and customer satisfaction.


A business process audit is a great way to improve customer service, but it can also be used as a tool for making sure your company is compliant with local regulations. A BPA can help you understand how much time each employee spends on their assigned tasks, which means that they are more efficient and effective at what they do.

With Cflow, BPM audit and optimization have never been easier. The different features we offer make it possible for you to get insights into your processes in a matter of minutes, making sure that you are ready for whatever comes next. We hope this blog post has given you some insight into how Cflow can help optimize your BPM audits and improve efficiency across the board.

What should you do next?

Thanks for reading till the end. Here are 3 ways we can help you automate your business:

Do better workflow automation with Cflow

Create workflows with multiple steps, parallel reviewals. auto approvals, public forms, etc. to save time and cost.

Talk to a workflow expert

Get a 30-min. free consultation with our Workflow expert to optimize your daily tasks.

Get smarter with our workflow resources

Explore our workflow automation blogs, ebooks, and other resources to master workflow automation.

What would you like to do next?​

Automate your workflows with our Cflow experts.​

Get Your Workflows Automated for Free!

    By submitting this form, you agree to our terms of service and privacy policy.

    • Platform
    • Resources