The process helps in maintaining the security of the technical infrastructure in the organization. The IT support helps in addressing any technical issues, software upgrades, or dealing with cyber security. The process has to be efficient to effectively tackle any issue that arises quickly, ensuring there is no downtime. The traditional methods of acquiring approvals for IT support requests have been handled manually. This often created space for errors, delays, and compliance risks. These inefficiencies hinder the organization’s ability to work effectively. How can these limitations be resolved? This is where a workflow automation solution is ideal. The automated IT support request approval process is highly efficient and has a standardized workflow that limits human involvement in the process. This way the process is more efficient and goal-driven.