The Importance of Change Management When Implementing Workflow Automation
By design, human nature is often against change even when it is imposed for the greater good. Implementing change in daily processes can be difficult but workflow automation is all about removing the familiar, redundant tasks to automate them.
Change management is an integral aspect of workflow automation because the employees may no longer recognize the new processes and will be inclined to rebel against change. The organization’s top management and leadership should be the ones in-charge to integrate as seamlessly as possible.
The imminent nature of automation is that every industry is undergoing a major change and in order to stay relevant, meet customer expectations and exhibit performance boost to stakeholders, it is important to stay ahead of the competition.
Change Management is Inevitable and Essential for Growth
Instead of trying to directly impose change on a group of unwilling employees, it would be a wise move to introduce them to the digital transformation statistics to give a clear idea.
- With every passing second, 2 new people join LinkedIn – the popular professional networking website
- People’s attention span has come down to 8 seconds in 2019
- 80% of online consumption on smartphones are in video format
- A Gartner report suggests people will converse more with bots than humans in 2020
- 93% of shopping decisions are influenced by social media
- Forbes report suggests People trust Amazon.com more than their own banks
Helping your team understand that the future workplace will be a combination of people working with robots and AI software will help immensely in making the transition fluid than making uninformed transitional changes.
Besides, the team should also be made aware of the fact that while the majority of them may not have the necessary technical knowledge to adopt change, it is crucial to have an open mind and embrace technology so as to stay relevant during this digital revolution.
Big Changes to Witness when Embracing Workflow Automation
Improving employee contribution – Surveys often claim that employees are stuck doing repetitive tasks on a daily basis and the workflow automation process will help them get out of mundane tasks and focus on greater things. They can contribute more to the company’s growth
Investment management – Instead of investing in a large office for a document management office, when everything is digitalized and moved to the cloud, the investment can go into cloud infrastructure and help future proof the business.
Customer/ Stakeholder satisfaction – A massive change in how customers and stakeholder requests are handled will improve the overall brand integrity leading to a quicker delivery, positivity among employees and significant growth.
Adopting new skills – Employees are required to understand how digital trends work and take part in the digital revolution. They may find it difficult at first to adapt to workflow automation but when change management is handled in a professional manner by decision-makers, they can acquire new skills that help them thrive.
Change in the workforce – With the introduction of robots, AI, and automated processes in an organization, it becomes essential to off-board employees who don’t have specific skillset while hiring new employees with more knowledge in cloud infrastructure and AI-programming becomes mandatory. It is an inevitable aspect when treading the path forward.
Workflow Automation’s Impact on Work Culture and Talent Management
Establishing a work culture is a crucial aspect that companies have already invested in big time over the years. However, when you adopt workflow automation software it could drastically change the cultural aspect which may get a welcoming response or not from your employees.
Change managers should be at the forefront when it happens and senior personnel should have a profound idea on why digital improvisation with workflow automation is vital for the organization to move forward. Most employees may find it difficult to adapt quickly which is why change management should always be considered a slow and smooth process without disrupting ongoing process flow.
Change Management Made Easier with Cflow
The majority of change management should be handled carefully by the organization’s leaders while an effective and easy to implement software such as Cflow can simplify things a long way. With a less intimidating approach, easy to understand visual builder, and ready-to-use workflow processes, your employees can adopt change in an environment that is favorable to implement automation but with fewer hassles associated with the change.