IT Incident Escalation Approvals

The IT incident escalation approval process deals with the escalation of incidents to higher management for immediate resolution. The process essentially minimizes any downtime, maintains data security, and ensures a continuous flow of the processes. An inefficient IT escalation process can cause significant damage to the flow of work. Now imagine handling this complete process manually. This will often lead to delays, errors, and compliance issues. Automating the process can be a lifesaver. An automated workflow will streamline all the stages in the process, easily routing all the requests directly to the approver. This way, the escalations are resolved instantly, not leading to errors, delays, or compliance issues. It enhances the efficiency of the process.