All service companies operate within the terms and conditions mentioned in the service level agreement (SLA). SLAs act as a guide for the service provider-client relationships by clearly defining the scope of service and responsibilities that both parties have to fulfill. With clearly defined SLAs, the client and the service provider are protected from legal disputes. Given the importance of SLAs, manual approvals may not be the optimal way of reviewing and approving service level agreements. Manual workflows lack the accuracy and speed required for efficient approval of SLAs. A workflow automation platform like Cflow enables organizations to establish automated workflows that streamline the preparation, review, and approval of SLAs. Clarity in service scope and stakeholder responsibilities ensures that all requests are thoroughly reviewed and approved on time.