The retail sector relies on support from the IT for maintaining smooth operations and upgrading technology. IT support is required for resolving any technical issues, handling hardware issues, and installing new software. Effective resolution of IT requests requires a streamlined process that prioritizes requests, allocates resources, and ensures that all requests are aligned with the IT policies and security protocols. Managing IT requests requires inputs from various department heads and the IT department. It is obvious from the above points that handling IT requests entails multiple steps of review that may not be effective when handled manually. Moreover, manual methods do not provide the necessary insights needed to allocate resources optimally. A structured automated IT support request workflow ensures efficient handling of support requests and effective resource utilization. Cflow is a workflow automation solution that simplifies workflow creation for core business processes, enabling teams to maintain high levels of productivity.