Authorization of product return requests is part of managing retail and e-commerce business. This process ensures that customers can easily return defective or unwanted products. This merchandise return has to be approved seamlessly to ensure that customer services are offered correctly. Additionally, the process has to ensure that the exchange or the refund complies with regulation and the company terms and conditions. Manually handling this process can be tricky and difficult to ensure a smooth process. Often, exchange or refunds are delayed damaging the brand’s reputation. This is majorly caused by delays and errors caused by manual handling. So, how can this be resolved? The RMA approval process can be automated using a workflow automation solution. This way the review and approval process is streamlined and automated. It significantly reduces the risk of delays or errors. All the requests are processed on time, offering a seamless service to your customers.