Customer feedback surveys are critical tools for understanding customer needs, identifying areas for improvement, and enhancing service quality, especially in the Energy & Utilities sector. The approval process for these surveys involves several steps: evaluating survey design, aligning it with organizational objectives, ensuring compliance with data privacy regulations, and reviewing distribution plans and timing. Traditionally, this process is manual and labor-intensive, often requiring extensive documentation and multiple review stages, which can lead to delays and inefficiencies. These inefficiencies may reduce response rates, delay feedback collection, and risk non-compliance with privacy laws.Automating the approval process for customer feedback surveys can address these challenges by streamlining workflows, reducing processing times, and ensuring surveys are deployed efficiently. Automation enhances transparency and accountability while allowing for real-time tracking of survey approvals. Additionally, it enables utilities to customize workflows for different survey types and objectives, ensuring a more targeted and effective approach to feedback collection. Cflow provides a robust solution for automating customer feedback survey approvals. By leveraging Cflow, utilities can ensure that surveys are reviewed and approved promptly and align with organizational goals and compliance requirements, ultimately improving feedback quality and decision-making.