What is Business Process Modeling and How to Implement it?
Every business has to perform to its full potential all through the year and the performance is tested multiple times during the year. Continuous business growth can be achieved only by a full understanding of how the business works. A picture speaks a thousand words, and a pictorial representation of all facets of the business, including sales, marketing, engineering, and support, is essential for a business to be successful.
Definition of Business Process Modeling
The term Business Process Modeling refers to creating a graphical representation of the different workflows in an organization that captures the processes and the interactions between various departments. A clear picture of the current processes helps in identifying the backlogs and bottlenecks so that a better and more efficient process can be derived.
There are different tools to create a graphical view of your workflows. An organization may not need to use multiple tools but can find the most appropriate one that brings the most effective change to the processes.
What are the Different Business Process Modeling Techniques?
At a glance, a business may seem like a bunch of simple tasks combined to achieve a primary goal such as procuring more customers or selling more goods, based on the type of business you run.
However, when you take a closer look, you will understand that there are a number of small yet important processes involving multiple stakeholders that need to work in unison towards a common goal.
A better understanding of workflows can be achieved through Business Process Modeling and here are the most widely accepted BPM techniques.
1. Business Process Modeling Notation (BPMN)
The pictorial representation using the BPMN (Business Process Modeling Notation) method comprising of standardized symbols to represent different activities and interactions is popular among large enterprises around the world.
The BPMN method is being mentioned in the first place because it is primarily designed for process modeling, unlike all other methods whose original intent was different from process modeling.
Business analysts, financial experts, and process consultants choose BPMN to design processes as it is the standardized and widely acclaimed method for process definitions.
Here are the types of symbols and signs used in BPMN-
- Flow Objects – Circles are used to represent events in the Flow objects category while rectangles with rounded corners represent activities and diamond shapes showcase decision points.
- Connecting Objects – A dash, combined with the long line, is used to represent a task that has been transferred from one point to another while dashed lines signify a message in between two processes.
- Swim Lanes – When two or more people have to coordinate and share work to complete it, swim lanes are used to represent them. Pool signifies the task while lanes denote people or teams.
- Artifacts – These are used to fill in the missing information. Dotted lines show how additional information is added, squares outlined with dots and dashes help group elements and a square bracket is used in annotating text.
2. UML Diagrams
UML Diagrams are one of the popular techniques of Business Process Modeling. UML stands for Unified Modeling Language which was originally developed for software development.
UML is an object-oriented representation chart that depicts the relationship between the “actors” and “systems” and has different types such as Use case diagrams, Sequence diagrams, Communication diagrams, and so on.
Flowcharts are probably the only type of modeling in this list that needs no introduction and people are instantly familiar with the concept.
Creating a flowchart is simple and most business users will feel right at home. The only drawback is that flowcharts are useful for simple representations but lack the ability to model complex interactions in a single diagram. Flowcharts can showcase multiple workflows separately and need to be consolidated to truly represent the entire business process.